Discover what works

Pilot Works is a digital product and service design consultancy.

We use Design Thinking, Lean and Agile techniques to help our clients quickly understand what they need to deliver to delight their users and achieve their business goals.


We can help you...


your USERS

Get the insights you need to create products and services that customers love. 


your stakeholders

Get buy-in from stakeholders with prototypes they can use and evidence they can trust.


your team

Get your team motivated and underway with a clear vision and prioritised backlog.

We've been working with...

FindIng problems, testing solutions

We helped this product team find and prioritise user-problems and prototype solutions in just two weeks. 
View the case study

Scoping a new digital service

We helped a team new to Agile and user centred design, talk to users and plan a digital service that works for everyone.
View the case study

Designing content to meet needs and drive business

We used customer insight to develop a content strategy for the new website that's improved conversion by 38% 
View the case study

we do...

Google Ventures Design Sprints - We love running these five-day workshops developed by Google Ventures. Great for involving stakeholders in important design decisions and galvanising the team. And you go so far in so little time!

Government Digital Service Discovery Phases - We have delivered successful GDS discovery phases in central and local government. We ensure the team understand user needs and the policy and technical landscape, before scoping potential solutions and preparing for Alpha. Skills transfer is built in. 

Research - We use a range of qualitative and quantitative research techniques to help you find new opportunities to meet user needs, including surveys, interviews, observation and usability testing.

Strategy - We translate insight into strategic recommendations and lead workshops to align your team around a compelling product or service vision.

Prototyping & MVPs - From sketching workshops, to clickable prototypes, we make ideas concrete. Then we test them with users and gather feedback from stakeholders.

Coaching & Capability Development - We offer formal training sessions, workshops, coaching and mentorship in the area of Product Discovery and Product Management.

Why work with us?

We’re lean

No layers of account or project management. Just expert practitioners, working with your team.

We’re impartial

 We're not out to sell you lengthy design and build phases, so we’ll focus on what works for you and your users, not our bottom line.

We’re open and collaborative

 We love spreading the joy of working Lean and Agile and we’ll make sure you develop the skills you need.

The project has been delivered to a very high standard, and we’ve all very much enjoyed working with Alastair and Darwin over the last six weeks. The tangible deliverables will of course be very valuable to us, but we’ve also received a great deal of additional benefit in terms of skills and knowledge transfer for which we’re very grateful.
— John Cockburn - Programme Manager, Department of Health

Our team

Alastair and Darwin at Agile On The Beach 2016

Alastair and Darwin at Agile On The Beach 2016

Darwin Peltan (right) and Alastair Lee founded the company in March 2016. 

Between them they have over 35 years’ experience crafting digital products and services at places like the BBC, the National Trust and Time Out, and more recently as consultants working with a range of clients across public and private sectors.

Over that time they have built up a network of trusted associates - expert researchers, UX designers, product people - who they bring in to work on projects that fit their specific skills.

They share a desire to create products and services that benefit users, organisations and society as a whole.