Discover what works
Pilot Works is a digital product and service design consultancy.
We use Design Thinking, Lean and Agile techniques to help our clients quickly understand what they need to deliver to delight their users and achieve their business goals.
We can help you...
Get the insights you need to create products and services that customers love.
Get buy-in from stakeholders with prototypes they can use and evidence they can trust.
Get your team motivated and underway with a clear vision and prioritised backlog.
We've been working with...
Google Ventures Design Sprints - We love running these five-day workshops developed by Google Ventures. Great for involving stakeholders in important design decisions and galvanising the team. And you go so far in so little time!
Government Digital Service Discovery Phases - We have delivered successful GDS discovery phases in central and local government. We ensure the team understand user needs and the policy and technical landscape, before scoping potential solutions and preparing for Alpha. Skills transfer is built in.
Research - We use a range of qualitative and quantitative research techniques to help you find new opportunities to meet user needs, including surveys, interviews, observation and usability testing.
Strategy - We translate insight into strategic recommendations and lead workshops to align your team around a compelling product or service vision.
Prototyping & MVPs - From sketching workshops, to clickable prototypes, we make ideas concrete. Then we test them with users and gather feedback from stakeholders.
Coaching & Capability Development - We offer formal training sessions, workshops, coaching and mentorship in the area of Product Discovery and Product Management.
Why work with us?
No layers of account or project management. Just expert practitioners, working with your team.
We're not out to sell you lengthy design and build phases, so we’ll focus on what works for you and your users, not our bottom line.
We’re open and collaborative
We love spreading the joy of working Lean and Agile and we’ll make sure you develop the skills you need.
Between them they have over 35 years’ experience crafting digital products and services at places like the BBC, the National Trust and Time Out, and more recently as consultants working with a range of clients across public and private sectors.
Over that time they have built up a network of trusted associates - expert researchers, UX designers, product people - who they bring in to work on projects that fit their specific skills.
They share a desire to create products and services that benefit users, organisations and society as a whole.